Help & FAQ
We've put together answers to some the most common questions we get. If your question isn't
answered, scroll to get in touch with us.
APP QUESTIONS
Is AURLA free?
Your first aura session is on us. After that we offer a-la-carte single
sessions as well as a monthly subscription for daily users.
How do I take a good aura photo?
The two big things to keep in mind are lighting and background. You'll want
good lighting and contrast with your background. We recommend being front-lit and never
back-lit.
Additionally, lightly colored backgrounds (ex: white walls) sometimes come through as unwanted
artifacts in your image. We've found good lighting can alleviate most background issues though!
How often can I take an aura photo?
With our latest update, you can now take aura photos as often as you like. After your first free session, you can choose between purchasing à la carte single sessions that can be used whenever you like or get a monthly subscription that automatically includes 5 anytime session credits per day that you can use for yourself, your family, or your friends!
If you're taking multiple personal readings per day, we recommend waiting a few hours between snaps (of the same session type) as a way to give space between each reading's impact.
How many retakes do I get per session?
Free sessions get up to 2 photo retakes per session. All paid sessions come
with up to 5 retakes.
How do I save a photo?
To add a photo to your Camera Roll, just tap SHARE and select SAVE IMAGE.
Voilà!
Separately, your most recent photo is saved in the app and can be found in the menu under MY LAST
AURA.
Why didn't I have to enter a password to make my account?
AURLA uses a passwordless account system. We email you an access code that
expires within a few minutes to verify your account and your device.
Where do I manage my AURLA subscription?
iPhone subscriptions are managed in your App Store app. Open the App Store and then just tap the Account icon in the top right corner followed by tapping "Subscriptions." If you're currently subscribed, you will see AURLA listed there along with your other subscriptions.
Are my photos being kept on a server somewhere?
Short answer: No.
Long answer: also No.
When you snap your pic, a
version of it is sent to our server where we process your aura. After we send it back to your phone, it's
deleted on the server. We don't retain any of your images on our servers at all.
Within the app, your
most recent session is saved to your device so you can see it later. You can find this feature from the menu by
clicking MY LAST AURA.
Additionally, you always have the ability to save your photos to your camera roll
or share them elsewhere.
AURA QUESTIONS
What is an aura?
An aura is simply a visualization of how the oceans of energy that flow around
us meld and interact with our own.
AURLA opens the door to that unseen cosmos.
Does my aura change?
Let's ask a different question. Do you feel different one day to another? Do
you always know the reason?
We made AURLA to be a daily visual journal. We hope it gives you a chance to
reflect, explore, and refocus.
What do things like "Descendant" and "Coronation" mean?
These correspond to the positioning of elements within your aura.
ASCENDANT: Found on the right side your image, this position is associated with new and incoming changes in your
energy.
CATHEDRA: This position forms your foundation across past, present, and future.
CORONATION: The crown. This position spans above your head, highlighting your thoughts and
perceptions.
DESCENDANT: Released energy. Located on the left side of your image, it is associated
with your previous experiences and lingering energy.
ETHEREA: When one wavelength envelops you. Its pairing can influence its meaning and impact.
BILLING QUESTIONS
Most billing issues we've encountered can be solved by fully closing and then re-opening
the app or refreshing your purchases. This triggers a
fresh check-in with the App Store and clears anything that may have been queued.
If your issue persists, reach out through the HELP page in the app and we'll get you squared away!
CONTACT US
The best way to reach us about an issue with the app is through the HELP page in the app
itself as that lets us connect your message to your account.
However, should you need to reach us about something else, hit up h
