Help & FAQ
We've put together answers to some the most common questions we get. If your question isn't answered, scroll to get in touch with us.
Additionally, lightly colored backgrounds (ex: white walls) sometimes come through as unwanted artifacts in your image. We've found good lighting can alleviate most background issues though!
Separately, your most recent photo is saved in the app and can be found in the menu under MY LAST AURA.
Once you are subscribed, you will see a new icon in the top right corner of your start screen that lets you switch on a Friend Session.
Long answer: also No.
When you snap your pic, a version of it is sent to our server where we process your aura. After we send it back to your phone, it's deleted on the server. We don't retain any of your images on our servers at all.
Within the app, your most recent session is saved to your device so you can see it later. You can find this feature from the menu by clicking MY LAST AURA.
Additionally, you always have the ability to save your photos to your camera roll or share them elsewhere.
AURLA opens the door to that unseen cosmos.
We made AURLA to be a daily visual journal. We hope it gives you a chance to reflect, explore, and refocus.
ASCENDANT: Found on the right side your image, this position is associated with new and incoming changes in your energy.
CATHEDRA: This position forms your foundation across past, present, and future.
CORONATION: The crown. This position spans above your head, highlighting your thoughts and perceptions.
DESCENDANT: Released energy. Located on the left side of your image, it is associated with your previous experiences and lingering energy.
ESSENCE: When one wavelength almost captures your entire aura. Its pairing can influence its meaning and impact.
MERIDIAN: Only found in a tryptic aura, this position spans the axis of your aura and connects your mind with your body.
RADIANCE: Rare for many people, this only occurs when one color occupies your entire aura. Shine on!
Most billing issues we've encountered can be solved by fully closing and then re-opening
the app or refreshing your purchases. This triggers a
fresh check-in with the App Store and clears anything that may have been queued.
If your issue persists, reach out through the HELP page in the app and we'll get you squared away!
The best way to reach us about an issue with the app is through the HELP page in the app itself as that lets us connect your message to your account.
However, should you need to reach us about something else, hit up h